Getting Started

Understanding Workgroups

A workgroup is the fundamental organizational unit in the Agentic AI platform. It represents either a single-agent system or a collaborative multi-agent system designed to accomplish specific tasks or solve complex problems.

When creating a workgroup, you have two architectural options:

• Single-Agent System: A standalone agent that independently handles tasks and workflows. This is ideal for focused, well-defined operations that don't require collaboration between multiple specialized agents.

• Multi-Agent Workgroup: A collaborative system consisting of multiple specialized agents working together. In a multi-agent workgroup, one agent must be designated as the supervisor, and this supervisor agent must be at the root or start of the multi-agent system. The supervisor agent orchestrates the workflow, delegates tasks to worker agents, and coordinates their activities to achieve the workgroup's objectives. Important: The root of a multi-agent system cannot be a worker agent or a list of worker nodes, it must always be a supervisor agent. This hierarchical structure ensures clear task coordination and efficient problem-solving across complex workflows.

The choice between a single-agent system and a multi-agent workgroup depends on the complexity of your use case and the need for specialized agent roles within your workflow.

Key Features

Multi-Agent Workflows

• Hierarchical Agent Management: Basic supervisor-worker agent patterns (up to one level in Lite, multi-level in Pro)
• Collaborative Intelligence: Agents working together to solve complex problems
• Workflow Orchestration: Automated coordination between agents
• Real-time Communication: Seamless inter-agent communication

Pro vs Lite Features

Pro Version

• Multi-level Hierarchical Agent Structures: Complex supervisor-worker agent patterns
• MCP (Model Context Protocol) Clients: Advanced AI model communication protocols
• RAG Knowledge Base Integration: Retrieval-Augmented Generation capabilities
• Document Collections: Comprehensive document management and indexing
• Semantic Search: AI-powered search across knowledge bases

The Pro version includes all features available in the Lite version plus the advanced capabilities listed above.

Lite Version

• Basic Agent Creation: Single and multi-agent workgroups (multi-agent workgroups support up to one level of hierarchy of agents)
• Enterprise Tool Integration: Access to 50+ enterprise tools and services
• Secure Authentication: Enterprise-grade security and access control
• Basic Workflow Orchestration: Automated coordination between agents

Enterprise-Grade Tools

• 50+ Integrations: Access to major enterprise tools and services
• Secure Authentication: Enterprise-grade security and access control

Knowledge Management (Pro Features)

• RAG Capabilities: Retrieval-Augmented Generation for enhanced AI responses (Pro only)
• Document Collections: Comprehensive document management and indexing (Pro only)
• Semantic Search: AI-powered search across knowledge bases (Pro only)
• Context Enhancement: Provide relevant context to AI agents (Pro only)

Advanced Protocols (Pro Features)

• Model Context Protocol (MCP): Standardized protocol for AI model communication (Pro only)
• Secure Integration: Enterprise-grade security and compliance
• Scalable Architecture: Handle high-volume, complex workflows

Documentation Sections

Getting Started

• Main Dashboard: Overview of the main interface and workgroup management
• Creating Workgroups: Step-by-step guide to creating new agentic workgroups

Agent Configuration

• Agent Configuration: Comprehensive agent setup and configuration

Tools and Integrations

• Tools and Integrations: Complete catalog of available tools and services
• MCP Clients: Model Context Protocol server management
• Knowledge Base (Corpus): Document collection and RAG management
• API Keys: Secure credential and API key management

Technical Architecture

Agent Types

• Supervisor Agents: Orchestrate and coordinate other agents
• Worker Agents: Perform specific tasks and operations

Integration Capabilities

• External APIs: Connect to external services and platforms
• Database Integration: Direct database connectivity and operations
• File Processing: Document and file processing capabilities

Agent Consumption

Agents created in the Agentic AI platform are designed to be consumed through the organization's workflow systems:

• RAPFlow Integration: Once an agent is created, it can be integrated into RAPFlow workflows using the agent workgroup block. Users can add this block to their flow editor, and clicking the block opens a configuration screen where they can select which agent workgroup they want to consume in the flow. Once the agent workgroup is selected, any dynamic variables defined in the workgroup will be automatically populated for configuration.
• RAPBot Integration: Agents can be utilized within RAPBot flows using the agent workgroup block. The flow editor provides the same configuration interface where users can select and configure their desired agent workgroup for conversational AI capabilities. Once the agent workgroup is selected, any dynamic variables defined in the workgroup will be automatically populated for configuration.
• Organization-Specific Access: Agents are scoped to the particular organization that created them, ensuring secure and isolated usage

Getting Started

Quick Start

1. Access the Platform: Log in to the Agentic AI platform
2. Create Workgroup: Set up your first agentic workgroup
3. Configure Agents: Add and configure specialized agents
4. Add Tools: Integrate necessary tools and services
5. Set Up Knowledge Base: Configure document collections and RAG
6. Test and Deploy: Validate and deploy your workflow

Best Practices

• Start Simple: Begin with simple workflows and gradually add complexity
• Clear Agent Roles: Define specific roles and responsibilities for each agent
• Tool Selection: Choose appropriate tools for each agent's tasks
• Security First: Implement proper security and access controls
• Regular Testing: Test workflows thoroughly before deployment

Conclusion

Agentic AI provides a powerful, enterprise-grade platform for building sophisticated AI agent workflows. With its comprehensive tool integrations, advanced knowledge management capabilities, and robust security features, it enables organizations to create intelligent, automated solutions that can handle complex business processes and drive operational efficiency.

Whether you're looking to automate customer support, streamline data processing, or create intelligent content workflows, Agentic AI provides the tools and capabilities needed to build sophisticated, multi-agent solutions that can scale with your organization's needs.